Terms & Conditions / Shipping Policies

 

PRICING

All prices are quoted in Malaysian Ringgit (MYR) and are subject to change. senimankakao.com will issue an Invoice for all purchases.

DELIVERY

DOMESTIC

All orders placed on business days before 2pm will be packed & dispatched by the next business day.

We ship via standard parcels via Pos Malaysia or Nationwide Express which means we can ship to your home, office or PO Box. All orders sent via Express Shipping should arrive within 1-5 working days depending on your location. You can find more information on Pos Malaysia and Nationwide Express websites.

All Express Shipping parcels below 500g are charged at RM 10.00 nationwide.

CUSTOMER SERVICE

If you have any questions about ordering please call us on +603-7490 7788

If there are ever any issues preventing us from getting your order to you, on time, we’ll notify you next business day to sort out a game plan. If you have any feedback about our website, customer service, packing, or delivery services, please send an email to info@senimankakao.com

METHOD OF PAYMENT

We accept all major cards.

CANCELLATION POLICY

Sorry, orders can’t be cancelled. For any technical issues around order placement, contact info@senimankakao.com or call us on +603-7490 7788

RETURNS POLICY

If you received our product that was not as per what you ordered (e.g. wrong product type), we take full responsibility and will replace it immediately. Please let us know via info@senimankakao.com or call us on on +603-7490 7788

ERRORS & OMISSIONS

Seniman Kakao Sdn. Bhd. endeavours to maintain the accuracy of product images, product descriptions, stock availability and prices, we do however reserve the right to cancel an order and/or reverse a payment if an order has been placed based on erroneous information.

COPYRIGHT

All material provided about Seniman Kakao is copyright to Seniman Kakao Sdn. Bhd. and is to be used for personal reference only. Seniman Kakao are both registered trademarks of Seniman Kakao Sdn. Bhd.

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PRIVACY POLICY

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